Privacy Policy

WeddingVenues.in (“WeddingVenues”, “we”, “us”, or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use our website, applications, services, forms, business accounts, and other features (collectively, the “Platform”).

By using the Platform, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use the Platform, we may collect the following information.

1.1 Account Information

If you create a user account, we may collect:

• Name
• Email address
• Mobile number
• Password or authentication information
• Profile information
• Account preferences
• Other information you choose to provide

1.2 Business Account Information

If you register a business account, we may collect:

• Business name
• Business category
• Contact person's name
• Email address
• Mobile number
• Business address
• Business location
• Business description
• Business photographs
• Services offered
• Pricing information
• Operating hours
• Venue capacity
• Business policies
• Documents or information used for verification, where applicable
• Payment or billing information, where applicable

1.3 Enquiry and Booking Information

When you submit an enquiry or booking-related request, we may collect:

• Name
• Mobile number
• Email address
• Event date
• Event/location preference
• Number of guests
• Venue or vendor preference
• Message or enquiry details
• Other information voluntarily submitted through the relevant form

1.4 Reviews and User Content

If the Platform allows you to submit reviews, ratings, photographs, comments, or other content, we may collect and publish the information you submit in accordance with the applicable Platform features and Terms.

1.5 Technical Information

When you use the Platform, certain technical information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location derived from technical information, where applicable
• Pages visited
• Referring pages
• Date and time of access
• Diagnostic and security information

1.6 Cookies and Similar Technologies

We may use cookies, local storage, pixels, tags, analytics technologies, and similar mechanisms to operate, secure, analyse, and improve the Platform.

Some third-party services used by the Platform may also place or access cookies or similar technologies.

2. How We Use Personal Information

We may use personal information for purposes including:

• Creating and managing accounts;
• Providing Platform functionality;
• Responding to enquiries;
• Connecting users with venues and vendors;
• Processing or facilitating booking-related requests;
• Communicating with users and businesses;
• Providing customer support;
• Sending service-related communications;
• Verifying business information;
• Maintaining and improving listings;
• Preventing fraud, abuse, and security incidents;
• Analysing Platform usage;
• Improving user experience;
• Sending promotional communications where permitted;
• Managing payments or subscriptions where applicable;
• Complying with legal obligations; and
• Protecting the rights, safety, and security of WeddingVenues, users, businesses, and third parties.

3. Sharing Personal Information

We may disclose personal information where reasonably necessary to provide the Platform and its services.

Depending on the feature used, information may be shared with:

Businesses and Service Providers

When you submit an enquiry or request relating to a particular venue or vendor, relevant information may be shared with that business so that it can respond to your request.

For example, an enquiry containing your name and telephone number may be provided to the relevant venue or vendor.

Service Providers

We may use third-party providers for services such as:

• Hosting;
• Cloud infrastructure;
• Email;
• SMS;
• WhatsApp or communication services;
• Analytics;
• Security;
• Payment processing;
• Maps and location services;
• Customer support; and
• Other technical services.

These providers may process information on our behalf or as independently responsible entities depending on the service.

Legal and Regulatory Authorities

We may disclose information where required or permitted by applicable law, legal process, court order, governmental request, or for the prevention, investigation, or detection of fraud, security incidents, or unlawful activity.

4. Business Information Displayed Publicly

Information submitted by businesses for publication may be displayed publicly on the Platform.

Publicly displayed business information may include:

• Business name;
• Address;
• Location;
• Business contact information;
• Photographs;
• Services;
• Pricing;
• Facilities;
• Operating hours;
• Policies; and
• Other business-related information.

Business users should not submit personal information for public display unless they have the appropriate authority and understand that the information may be publicly accessible.

5. Information Received from Other Sources

WeddingVenues may receive business or venue information from:

• Businesses;
• Business representatives;
• Users;
• Publicly available sources;
• Third-party data providers;
• Service providers; or
• Other lawful sources.

Where appropriate, we may verify, update, correct, supplement, or remove such information.

6. Communications

We may contact you regarding:

• Account activity;
• Enquiries;
• Booking-related requests;
• Security matters;
• Service updates;
• Customer support;
• Important changes to the Platform; and
• Promotional communications where permitted.

You may have the ability to opt out of certain promotional communications.

Service-related communications may continue where necessary to provide the requested service or comply with applicable law.

7. Cookies

Cookies and similar technologies may be used to:

• Keep you signed in;
• Maintain sessions;
• Remember preferences;
• Improve website functionality;
• Understand how visitors use the Platform;
• Measure performance;
• Improve marketing; and
• Protect the Platform from abuse.

You can manage certain cookies through your browser settings or any cookie controls made available by the Platform.

Disabling certain cookies may affect some Platform functionality.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Provide services;
• Maintain accounts;
• Maintain business and transaction records;
• Resolve disputes;
• Prevent fraud and abuse;
• Comply with legal obligations; and
• Protect legitimate business interests.

When personal information is no longer required, we may delete, anonymise, or otherwise dispose of it in accordance with applicable law.

9. Data Security

We take reasonable technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration, disclosure, or destruction.

However, no online system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and should notify us promptly if you suspect unauthorised access.

10. Your Rights

Subject to applicable law, you may have rights relating to your personal information, including rights to:

• Obtain information about processing of your personal data;
• Request access to personal information;
• Request correction of inaccurate information;
• Request deletion of personal information where legally applicable;
• Withdraw consent where processing is based on consent;
• Raise a grievance concerning the processing of your personal information; and
• Exercise other rights available under applicable data protection law.

Requests may be made using the contact details provided below.

We may need to verify your identity before processing certain requests.

11. Withdrawal of Consent

Where processing is based on your consent, you may withdraw that consent subject to applicable law.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Some services or features may no longer be available if required information or consent is withdrawn.

12. Children's Privacy

The Platform is not intended for children who are not legally permitted to use the relevant services under applicable law.

We do not knowingly request unnecessary personal information from children.

If you believe that a child has provided personal information to us improperly, please contact us.

13. Third-Party Websites and Services

The Platform may contain links or integrations with third-party websites and services.

We are not responsible for the privacy practices of third parties.

You should review the privacy policies of third-party services before providing information to them.

14. Data Transfers

Some service providers used by WeddingVenues may process information from locations outside your state or country.

Where personal information is transferred or processed outside India, we will take measures required by applicable law.

15. Business Account Responsibilities

Business users are responsible for ensuring that information they submit to WeddingVenues is lawful and that they have the necessary rights and permissions to provide such information.

Business users must not submit sensitive personal information relating to customers or other individuals unless legally authorised and necessary for the relevant purpose.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The revised Privacy Policy will be published on the Platform with a new “Last Updated” date.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

17. Grievance and Privacy Contact

For privacy-related questions, requests, or complaints, please contact:
Email: info@weddingvenues.in

18. Governing Law

This Privacy Policy is governed by the applicable laws of India, subject to any mandatory rights or protections available to individuals under applicable law.